Shop Policies

TERMS OF USE

Copyright © Soumya’s Invitations | Soumya S. Mohanty | All rights reserved.

* All files provided (as well as the subsequent print/s) are for personal (or non-profit) use only. (In case of Planner/Agency License, you may print and display for 1 Client or Event only.)
Read more about my licenses here.

* Sharing the files is limited to only sharing with your chosen print shop for the purpose of printing.

* Reselling, imitation, modifying, or derivative work of ANY kind is NOT permitted. (You CANNOT try to imitate yourself or ask another designer to make an imitation of my work.)

* All designs remain copyright of Soumya’s Invitations (Soumya S. Mohanty).

PRICING

* The listing prices are for the designs as shown. Please read the individual listing description to see what’s included for it.

* If you want any additional changes such as extra text, custom text, color change, font change, different size, different language, mixing two layouts, etc. which affects the overall layout then there will be additional fees. If you need something like this, then please contact me for pricing.

REFUNDS/CANCELLATIONS

FOR INSTANT DOWNLOAD ITEMS:
Strictly NO REFUNDS or cancellations on instant download orders.
If you have any issues with a file you downloaded, please contact me and I’ll help you find a solution.

FOR CUSTOM ORDERS:
A refund will be provided if we decide to cancel the transaction BEFORE I start working on the preview. (Please keep in mind I can only refund whatever amount I receive from PayPal. PayPal may keep any applicable transaction fees for each transaction.)
I do not offer any refunds after I start working on the preview or after delivery of digital files. Usually, it’s all good, but if you’re having some issue you may contact me and we’ll work out a solution.

WORK PROCESS

**PLEASE NOTE that when you decide to purchase from me I primarily assume you’ve read all my communication, and are okay with my process, conditions, and timelines. You are responsible for reading all my notes before purchase, as well as the ones I provide after purchase, as guide.

There are numerous shops online and while every one of us tries our best to provide the best service our working process could be vastly different from each other. So, please read the listing descriptions, FAQs, and Policies to understand what to expect when you work with me. My work process, shop policies, terms of use, etc. might be different from someone else you purchased from in the past, even in case of instant downloads.

IMPORTANT DIY NOTES

The following points are important to keep in mind. While I will help you achieve a solution to get a final printed product you’re absolutely thrilled with, the following are technically beyond the scope of my work and control, and thus I cannot be held responsible for errors committed by customer or chosen print shop.

* Please use your computer to download/attach all files, and not a mobile phone, as they may get resized on phone sometimes.

* Some print shops might require you to carry the files on USB pen/flash drives physically to them, since they exceed email attachment limit.

* Colors may slightly vary from screen to print due to different monitor settings, different print profiles used by print shops, and quality of ink or paper used.

MESSAGE RESPONSE TIME

Anything between immediate, to a few hours, to 1-4 days. I’m located in a different time zone than yours, with high workload, as well as receiving multiple messages every day, so my response times vary. Please allow 24-72 hours for me to get back to you on messages and queries.

**IMPORTANT: For new, current, or completed orders, please keep in mind that there’s a large time difference between our locations so I may not always be able to get back instantly to last minute request messages.